Our Case Studies and Testimonials


“I have had the pleasure of working with Susie at The Professionalism Group for some years now and I have always found her to be the voice of calm reason when it comes to all things Governance related. She has worked with us at the TAF Best Practice Awards for some years now and she is also a valued fixture on the programme for the TAF Best Practice Exchange each year running a Governance Surgery which is ever popular. I would not hesitate to recommend her services to any association looking to improve their Governance arrangements.”

— L M Cavender, Chief Executive, Trade Association Forum

“Susie Kay was recommended to me in relation to facilitating a mediation process within one of our teams. She clearly listened to the brief and set up meetings with the parties concerned. Susie quickly identified the key issues involved and made sensible recommendations based on her findings. This resulted in a positive outcome for all concerned, in a timely manner. I would recommend Susie to any organisation needing a sensible, straightforward approach aimed at getting the best from people.”

— Joe Kennedy, Head of Human Resources, Charity Sector

“Susie facilitated an excellent session for the directors of our newly incorporated organisation, helping them understand their roles, responsibilities and legal obligations, as well as encouraging them to consider the vision, mission and goals for the organisation for the coming year.”

— Tracey Shelley, Chief Executive & Company Secretary, BCECA

“The session was fantastic - thank you so much! The meeting went really well today. We said after you had gone, what a good ‘find’ you were. I think I must hire you for the next meeting. Although it won’t be completely plain sailing from now on, there is no longer so vast a mountain to climb.”

— MM, Chief Executive Officer

“When I first met Susie a year or so ago, I was delighted to meet someone who understood, and took joy in, the world of governance. Part of Susie’s gift is not talking about it or using it as a bureaucratic weapon or burden as it so often can be portrayed, but as a means to operate transparently, compliantly and with integrity when building and delivering business. So when I needed someone to come to lead and facilitate our Governance Team away day, Susie was the first person who came to mind.

On the day Susie started by giving us a shared understanding of what good governance looks like. From there we went on a journey of exploring where we are now, where we want to be and devising a challenging but realistic plan to get there. Her warmth, humour and integrity enabled the team to engage with her and the task in hand and to leave the day enthused and encouraged. Progress is already being made towards our goals.

Susie’s knowledge and experience were invaluable in helping us to achieve more than we expected from our day. As a speaker, facilitator, listener and leader I can highly recommend her.”

— Elaine Floodgate, Assistant Director (Governance) Catch22


“Thank you so much for all your help and wonderful facilitation yesterday. You made our team day run very elegantly and to time! I think we all enjoyed the day and were pleased with the ‘outputs’.”

— Gill Cronin, Head of Patron Membership Team, LCCI

“Susie Kay is a highly committed professional who has the ability to bring a great deal of experience to assist a Board of Trustees. Her roles in professional development in various professions allow her to bring an invaluable breadth of knowledge to current developments. Her multi-profession work also offers objectivity and a wider perspective to assist the development of institutes and their professions as a whole. Susie has a wide skillset, and will be able to offer a strategic overview and add considerable value to help organisations grow and further develop as an effective professional organisation.”

— Carol Brooks, TD BA PGCert PSM Hon FCLIP


“Susie was asked, on the recommendation of the Trade Association Forum, by the Chief Executive and President, to come in and examine the previous unsatisfactory Governance regime and, in particular, help to clarify the role, responsibilities, accountability and activities of the volunteer Board members. The key objective was to ensure the relationship between Board and Management was defined and re-confirmed, and that possibility for conflicts of interest was minimised.

Susie reviewed the existing regime, informed and advised the Board Working Group on good practice, providing advice and clarification as to what was appropriate for the future and developed a new set of Corporate Governance procedures and rules. She then supported the President and CEO in developing a draft Corporate Governance manual for detailed examination and helped the CEO and Board Working Group to reach a consensus for future issue. She also mediated discussions to enable the final draft to be submitted to Board and subsequently to AGM for confirmation approval.

Susie’s knowledge of Corporate Governance, her perception and ability to translate into a new Corporate Governance environment which should stand for the next ten years, was exemplary. The Board and Management will continue to seek Susie’s advice from time to time on specific issues, but believe that given the quality of work already completed, that will be on rare occasions.”

— Chris Sturman, Chief Executive, Food Storage & Distribution Federation


“Susie is our philosophical policeman.”

— Julia Evans, CEO, National Federation of Builders


“There was much frank and open discussion which was hugely refreshing. The offering of practical solutions to combat barriers was probably the most beneficial part of the day (or should that be plural as there were many solutions offered). The honesty and openness of the day created a togetherness that I can only see benefitting the team in the march forward to implementing ISO9001 and achieving compliance. Everyone is going into the process with eyes wide open which will hopefully allow the process to be as painless as possible. Everything was dealt with in a sensitive way and it was very interesting that - without prompting – Susie’s own experiences were highly pertinent to the issues concerning the team before any of the team’s issues had been disclosed.”

— Sean P, Health & Safety Business Partner

“It was a great day and very beneficial. To sum it up in 5 words – informative, fun, engaging, thought-provoking and inspiring. Despite being given limited information and time to prepare, Susie delivered an appropriately targeted, insightful and focused presentation that enabled us to understand where we are now, the challenges ahead and a plan for getting there. The presentation on what good governance looks like was really useful along with the plan for action in the afternoon. As a result we have a plan to begin to address the challenges ahead of us in improving our governance arrangements. We have a better knowledge and understanding of each other as a team, and we have a shared understanding of what we are trying to achieve. For the time available and the brief given, I do not think it could have been improved.”

— Elaine F, Assistant Director (Governance)

“Just wanted to thank you for your facilitating our session last week. I felt we all got a lot from the day. For me what I will take away from the day is Clarity. Ensuring it’s in everything that I do, whether I have it on a task I’ve been assigned or instructions I am giving across.”

— Nick T, Governance Officer


“I wanted to thank you for the excellent work you did with my Board in helping us to reach a decision on an issue which had been blocking progress for many months.

The background discussions we had were very useful in identifying some of our problems and finding solutions to tackle them. Your guidance on how to structure and run the meeting was invaluable.

In addition to the progress made on the day you also provided further insight into how to improve other aspects of our governance.

A message from one of my Board members summed it up very well:
“Just a quick note to say thanks for the meeting today. I personally felt it was one of the most constructive we have had for some time as a board. It was clearly very well prepared and I felt having an outside facilitator to assist in our discussions was invaluable.”

In addition to the above it was also a pleasure to work with you!”

— Dawn Howard, Chief Executive, National Office of Animal Health


“Many thanks for your governance presentation – I am using the techniques to assist my planning and thinking. And it’s working!!”

— Millie B

“Susie is excellent at scoping major professional change programmes, identifying all the major workstreams and interdependencies and assembling first class project plans.”

— Prof. M. J. Norton, D.Eng Chartered Director, Chartered Engineer & Chartered IT Professional, FIOD, FIET, FBCS

“Susie is exactly the type of person you want to work with; organised, efficient, imaginative, a risk taker with a no-nonsense approach. She is also the person you need to make sure a project is completed and reviewed effectively. Above all she is great fun and an absolute pleasure to spend time with. She also loves handbags!”

— Kathy Ennis, Owner, Envision Impression Management


Thanks for listening to me and for making my day. I always feel so much better after talking to you.”

— R.F. University Lecturer


“Susie has helped me decide how best to grow my consulting and coaching practice. Her invaluable support and guidance has helped me recognise having a range of skills provides a portfolio that is an asset and not a fault. Susie’s ability to challenge self-sabotaging statements has improved the way I view value and benefit pricing. Should you get the opportunity to work with Susie, do not dither, you will not be disappointed.”

— Dionne N., Experienced Business Consultant & Coach


“I really needed a critical friend. Thank you.”

— Gloria H


“Thank you very much for my mentoring this morning! My colleagues have just said how happy I am after talking to you! I feel very uplifted by all the kind things you have said and all the advice regarding my CPD. Susie is an excellent mentor. Her knowledge and experience in professional development is very valuable and extensive, not only has she suggested avenues to which I can develop my career but made me feel delighted about my present accomplishments which has given me confidence in my own abilities together with the reassurance that I am moving in the right direction. It is very easy to talk to Susie as she is very open, friendly and honest. I will certainly be taking on all her advice and guidance in my future career.”

— Kate B, NHS Wales

“Talking it through out loud has made a huge difference.”

— Vivian B


“Many thanks for your advice and support, it is much appreciated.”

— Paul J


“Making notes as I go means that I can answer any query. It’s liberating and life-changing. It’s such a discovery, thank you.”

— Emily J


“Who knew that being organised would help this much?”

— Julia C 


“Susie has a real understanding of the contribution professionals make to society. She has always been concerned about the status of our professionals and of the need for those professionals to demonstrate and develop their professional skills and knowledge.

As a leading figure in various professional associations she understands the need for parity of the Chartered designation within those professions and has championed the importance of professionalism. Many smaller professional associations will be interested in this new service.”

— Margaret Watson, Former President of CILIP

“As a person who has worked for the private, public and voluntary sector, I was very impressed by Susie’s training which made me really realise the importance of continuously using professionalism at work and in your personal life.”

— Volunteer Co-ordinator, Watford Women’s Centre Plus

 “Through her considerable experience and understanding of professionalism, as Head of Professional Development, Susie was instrumental in seeing that the strategy addressed the needs of the APM and was achievable. Her energy and diligence were key factors in the many improvements made during her time with us.”

— Dr Thomas Docker, BSc(Hons), MSc, PhD, MBCS, CITP, CEng, MAPM Adjunct Professor at the University of Technology, Sydney and ESC Lille, France. Founding partner of CITI.


“I am very happy to consider Susie as a valued friend and colleague over the last ten years or so. We have worked together on the development of standards in Project Management both in the UK and internationally. Susie’s contribution to a project on the International Competence Baseline (ICB3) in the International Project Management Association was tremendous. In the course of the project she impressed all those involved by her dedication, knowledge and professionalism. Susie is very diligent, very thorough and far-sighted. She was an asset to the IPMA with her voluntary work and helped us to make great steps forward by the application of high standards and a practical approach. Her honesty and open approach was much appreciated.”

— Mary McKinlay, Adjunct Professor in Project Management, ESC Lille, France


“Susie’s passion for professional development and energy for changing things for the better seem endless. She shares her knowledge and experience generously and has an endlessly positive outlook on life. I’m looking forward to future collaboration.”

— Lyndsay Rees-Jones, Workplace and Solo Adviser , CILIP


“If you’ve never been to one of Susie’s presentations you really must - she is probably the best & most effective ‘motivator’ in the business, and makes it absorbing and fun at the same time. If you have attended one before - well, you don’t need me to tell you to grab the chance to book yourself in while there are still a few places available. Go for it!”

— Oriole N.

“Thank you for a great session at our recent team day. It was a valuable day both in terms of coming together with the team but also sharing our experiences and ideas.”

— Liz C, Head of Health & Safety

“As a person who has worked for the private, public and voluntary sector, I was very impressed by Susie’s training which made me really realise the importance of continuously using professionalism at work and in your personal life.”

— Volunteer Co-ordinator, Watford Women’s Centre Plus