New ways to spot old problems (or what a baguette tells us about professionalism)

Some people think professionalism is a very obscure subject.  What does it mean, why is it relevant, how can it help my career?

By far the best way to understand its value and meaning is to take a look at how people behave in a variety of circumstances, both at work and in their personal lives, and to reflect on whether their behaviours lead us to make some assumptions about them.  Are they people you would trust, would they be likely to complete work on time, would they consider others' feelings in a difficult situation?

Consider the following real-life scenario;

Two colleagues decide to take their lunch break together after working together all morning.  Following a swift discussion about the dismal weather they decide to go to the local coffee shop as it is quite close by.  One guy buys a filled baguette but no drink while the other has coffee and a sandwich.  They sit facing each other at a table with four seats.  Baguette guy wolfs his lunch down in a very few bites while the other guy takes his time with his sandwich and leisurely waits for his coffee to cool down.  Not a word has been exchanged.  As soon as he has finished eating, baguette guy gets out his iPhone and proceeds to work on his messages without looking up or interrupting himself or acknowledging the other guy's presence in any way.  15 minutes go by.  Coffee guy is now looking around and indulging in a spot of people watching as if sitting at the table on his own.  When he finishes his lunch he also gets out his phone, glances at it briefly and puts it away.  They leave together, discussing work issues.

What do you make of this scene?  If they were colleagues of yours or you were their boss then what conclusions might you draw about the behaviour of each and what, if anything, might you be tempted to do as a result of what you have seen?

Case studies and stories from real-life give us some eye-opening information to work with as a means to unpack the huge variety of characteristics and attitudes which combine in each and every one of us.  Are you displaying as many professionalism characteristics as you think you are? 

Would your organisation benefit from discussing these important areas together?  

Give me a call if you want to talk about your conclusions from the scenario above or any other professionalism issue, I'd love to hear from you.

The dreaded acronym - it can easily confuse

Have you ever had one of those days when just about everything you touched or came to your attention was bigger, more complicated, more difficult than it, at first, appeared? Someone asks an innocent question or an email arrives and your first answer needs qualifying in some way and then that answer triggers another train of thought and so it goes until you wish you hadn’t answered the phone or opened the email in the first place! At  the close of just such a day a while ago, it occurred to me that at the root of this type of problem we often find the issue of implied, implicit or assumed understanding.  If your understanding is not clear in the early stages of the conversation or transaction then you will labour under the misunderstanding for quite a while, usually until someone realises that you have been talking at cross-purposes.

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But we already know that, don't we?

As the Paralympics begin this evening, there have already been many discussions and column inches devoted to the lessons to be learned from the Olympic and Paralympic Games.  In light of the incredible positivity surrounding the activities and efforts of the last few weeks, from sportsmen and volunteers alike, commentators are looking for the knock-on effect which could be applied in fields other than sport, especially the possibilities for business in emulating our medal winners. It would make perfect sense to point to the collective pursuit of excellence as the explanation for the successes on display.  Individual sportsmen working with and for each other and the team as a whole, creating success by solid effort and an unshakable belief in the quest to do better.  The contrast with the superficiality of some aspects of our culture could not be greater but is rarely thrown into such sharp relief.

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Thursday's Magic Moment

As someone who spends their time working to support others in their personal and professional development, I am always thrilled to hear that people have found working with me both helpful and useful. Verbal and written feedback is always gratefully received and I value it highly but yesterday something very special happened.  It was the first time that I have ever seen physical evidence that affirms the value of what I do and what I had written. One of the attendees at my afternoon workshop entered the room and, while she was settling herself down,  took various items out of her bag as she was looking for a pen which had clearly sunk to the bottom.  One of the items which appeared was the most dog-eared copy of my book that I have ever seen.   She told me that she dips into it every day and that it is incredibly useful to her.

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R.E.D. and G.O.L.D. – an auspicious focus for the coming Year of the Dragon

Tomorrow sees the start of the Chinese Year of the Dragon, believed to be the most auspicious year in the calendar, with red and gold as the auspicious colours for the New Year.  They are also great shorthand to think about how we approach the coming year and what it may hold for us, both at work and in our personal lives.

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Wow! I'm a trend setter - that's reassuring

After a blustery and challenging week I find myself with a big smile on my face this morning.  As the year winds down and we all start to look forward to what the next one brings it seems that I am way ahead of the game. What a delightful surprise! The Pantone Color Institute have announced what they believe will be the colour of 2012 - and it just happens to be the colour I chose as my corporate livery some time ago!  If  you have one of my business cards or have visited The Professionalism Group's website then you will recognise the lovely, warm colour instantly.  The particular shade is apparently called Tangerine Tango and was chosen, according to Leatrice Eiseman, executive director of the Pantone Color Institute, because it is "reminiscent of the radiant shadings of a sunset and marries the vivaciousness and adrenaline rush of red with the friendliness and warmth of yellow, to form a high-visibility, magnetic hue that emanates heat and energy.”  Doesn't that sound great?  She went on to say that their choice of orange is because of its association with urgency and calling to action and added: “Consumers look to Spring for renewed energy, optimism and the promise of a brighter day.”

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PAYING IT FORWARD OR GIVING SOMETHING BACK

"The only thing to do with good advice is to pass it on. It is never of any use to oneself. "- Oscar Wilde

As the increasing longevity of the population means that the government continues to struggle with the question of where to peg the age at which we might all receive our bus passes, I recently attended the festivities surrounding the retirement of a long-serving colleague.  Listening to the stories relating her personal history to patterns and methods of working which have long ceased to be relevant in a modern environment, it occurred to me that, over time, her capacity to adapt had been severely tested but that, in amongst the other elements of her day to day tasks, she had found the time to train and assist those around her.

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Reach out – I’ll be there

The title of this post is an old song title from the Four Tops.  It’s amazing how old song lyrics can get you thinking.  The song is all about support systems and asking for help when you need it and, hearing the song the other day, that thought collided with some statistics I heard a few days ago. You can’t possibly have missed the fact that it is only a few weeks to the holiday season and you are probably starting to think about what you might be giving to those around you as gifts – well you will be soon if you haven’t started just yet! There is one person, however, that most of us don’t include on our gift list and that is ourselves.

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LIVING BY THE GOLDEN RULES

Whether you are looking for a professional, a tradesman, or a particular service provider, the chances are that you will first ask friends and colleagues for recommendations.  The social networks are also full of requests for trusted advisors and ‘proven’ abilities on an endless range of subjects and specialisms. Why does this work?  Because we all believe that anyone with a decent reputation, someone who has delivered excellent service before, will do so again for us.  This person is therefore to be relied upon and will turn up when expected and give us the service we need.

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Professionalism at work in the holiday season

Just as I was settling down on the train yesterday for a nice relaxed ride home, I overheard the lady next to me say to her travelling companion ‘Did you know Christmas Day is three weeks tomorrow?’  Talk about panic stations!  Am I ready – I am not!  Have I done anything about anything – I have not!  This has all the makings of a Christmas Eve whirlwind  but I have pulled this particular rabbit out a hat before so I am not overly worried.  Not just yet anyway! Organisations, however, need to be just a little bit more prepared and, in difficult times, will hopefully have been a bit inventive this year on the thorny question of  WHAT  TO  DO ABOUT THE  CHRISTMAS  PARTY.  An interesting subset of that discussion will also have revolved around bonuses or rewards for a year of effort and, hopefully, successes.


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