The dreaded acronym - it can easily confuse

Have you ever had one of those days when just about everything you touched or came to your attention was bigger, more complicated, more difficult than it, at first, appeared? Someone asks an innocent question or an email arrives and your first answer needs qualifying in some way and then that answer triggers another train of thought and so it goes until you wish you hadn’t answered the phone or opened the email in the first place! At  the close of just such a day a while ago, it occurred to me that at the root of this type of problem we often find the issue of implied, implicit or assumed understanding.  If your understanding is not clear in the early stages of the conversation or transaction then you will labour under the misunderstanding for quite a while, usually until someone realises that you have been talking at cross-purposes.

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PAYING IT FORWARD OR GIVING SOMETHING BACK

"The only thing to do with good advice is to pass it on. It is never of any use to oneself. "- Oscar Wilde

As the increasing longevity of the population means that the government continues to struggle with the question of where to peg the age at which we might all receive our bus passes, I recently attended the festivities surrounding the retirement of a long-serving colleague.  Listening to the stories relating her personal history to patterns and methods of working which have long ceased to be relevant in a modern environment, it occurred to me that, over time, her capacity to adapt had been severely tested but that, in amongst the other elements of her day to day tasks, she had found the time to train and assist those around her.

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